Orders fulfilled within the United States are subject to applicable state and local sales taxes calculated at checkout. For any international shipments, the recipient remains solely responsible for all import duties, customs tariffs, and foreign taxes imposed by destination authorities. Customs processing times may occasionally cause delivery delays beyond our initial estimates.
We ship to physical residential and commercial addresses within the United States, with select options available for military APO and FPO locations. Certain bulky products or physical toolkits cannot be delivered to standard PO Boxes or remote unincorporated territories. Any pre-order items or backordered merchandise will be clearly identified on the product listing with prospective ship dates.
If your package appears lost in transit or arrives with visible damage, please notify us within 7 days of the expected delivery date. We request that you provide photos of any damaged packaging and merchandise to assist our formal carrier claim. Following review, marketplace-guide will issue a replacement or process a full refund for substantiated carrier issues.
Every order is reviewed and packaged before it is handed over to our shipping carriers. Standard order preparation requires 1-2 business days from the moment your payment is verified. Processing delays may occur during peak holiday periods, severe weather events, or when additional order verification is necessary.
Once dispatched from our fulfillment facility, standard delivery takes 2-5 business days after dispatch depending on your delivery address. We partner with reputable national carriers, including USPS, UPS, and FedEx, to handle domestic shipments efficiently. Estimated delivery timelines are calculated from the carrier scan date and exclude weekends and federal holidays.
Shipping fees are calculated based on package weight, dimensions, and the destination address entered during checkout. We offer free delivery above 99 in the store currency for all qualifying domestic orders. The final shipping charge is always calculated and displayed transparently in your shopping cart before you confirm payment.
A tracking number and confirmation link are automatically emailed to you as soon as your parcel is dispatched. You can use this tracking number on the carrier website to follow your shipment progress in real time. If your tracking details do not update for more than 48 hours, please reach out to our support team for an investigation.
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