Refund Policy
This Refund and Return Policy outlines the terms and procedures for requesting returns, replacements, or refunds for physical products, materials, or digital goods purchased through marketplace-guide. Our goal is to provide quality resources to support your marketplace growth and ensure a transparent transaction experience. Please read this policy carefully before completing your purchase.
011. General Policy
We want you to be completely satisfied with every eligible item purchased from marketplace-guide. For eligible physical products and materials, customers may request a return within a return window of 45 days from delivery. All returned items must satisfy our inspection criteria before a refund or credit can be granted to the original payment method.
022. Eligible Items & Conditions
To qualify for a refund, returned physical goods must be in their original condition, unused, and undamaged, with all original packaging and components intact. Customers must provide a valid order number and proof of purchase to initiate the return process. Any merchandise returned with signs of excessive wear, missing items, or altered condition will not be eligible for a refund.
033. Non-Refundable Items
Certain goods and services are strictly non-refundable once delivered or accessed. Downloadable digital guides, proprietary templates, completed consulting sessions, and items marked as final sale cannot be returned or refunded. Beyond that, customized e-commerce audit reports created specifically for your business account are exempt from return.
044. How to Request a Refund
To start a return, contact our customer support team with your order confirmation number and a brief description of the issue. Our support staff will review your request and provide you with return instructions and a return authorization code. Do not send your purchase back to our facilities without first receiving authorization from our support department.
055. Processing Time
Once our fulfillment center receives and inspects your returned merchandise, we will send you an email notification confirming receipt. If your return meets all eligibility requirements, your refund will be processed to your original method of payment within 5 to 10 business days. Depending on your financial institution, additional days may be required for the credit to appear on your account statement.
066. Exchanges & Replacements
If an item arrives damaged or defective due to transit or manufacturing defects, we will provide a replacement at no extra charge. Please notify us within 48 hours of delivery and provide photographs documenting the damaged item and packaging. Once verified, our fulfillment team will dispatch a replacement promptly.
077. Contact & Disputes
If you have any questions, concerns, or unresolved disputes regarding a return or refund, our support team is ready to assist you. We are dedicated to fair, prompt, and amicable resolution of all customer concerns. You can reach our dedicated dispute resolution representatives directly using the contact information provided on this page.